The Practice Manager’s job involves implementing standard policies and procedures that keep the practice running smoothly, while also responding to any unexpected issues that regularly crop up.
Administrators are professionals who are responsible for coordinating the daily administration of doctors, staff, visitors and patients at the surgery. They schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the surgery.
Cerys Preston - Welsh speaker
I have been a proud member of the NHS for 15 years (as of 2022) and started my career as a GP practice receptionist. Being born and raised within the local community and having worked for the Amman Tawe Partnership from 2014-2018 as an Assistant Manager I was thrilled to return in 2021 as Practice Manager. My role as the practice manager is to ensure we provide high quality patient care as well as managing human resources, finance, patient safety, working in collaboration with our community colleagues and neighboring practices, premises and equipment and information technology. I support both the Clinical and Clerical teams with delivering patient services and develop extended services to enhance patient care. As a devoted Mum of three, in my spare time I can be found on the sidelines of Football and Rugby pitches watching my sons or singing and dancing along to Disney films with my daughter. I also enjoy travelling and attending music concerts and festivals.
I started work in the NHS 29 years ago, working my way up from Surgery Reception to Assistant Practice Manager, a role I’ve been in for over 10+ years. I have seen a lot of changes during this time, but still enjoy my role in a Surgery environment and am proud to be a member of this excellent team. Personal time is now spent travelling, walking and theatre shows as my family is now grown up – all of which I thoroughly enjoy.